Service Terms and Conditions for Enfield Removal Company

These Terms and Conditions set out the basis on which our removal company provides household and commercial removal and related services in Enfield and surrounding areas. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Company means the removal company providing the services.

Client means the person, firm or organisation booking the services.

Services means any removal, packing, unpacking, storage, clearance or associated services provided by the Company.

Premises means the property or properties from which goods are collected, delivered, stored or removed.

Goods means all items that the Company agrees to move, store or handle.

Contract means the agreement between the Company and the Client incorporating these Terms and Conditions.

2. Scope of Services

The Company provides domestic and commercial removal services, including local and regional moves, packing and unpacking services, furniture disassembly and reassembly where agreed, loading and unloading of vehicles, and transportation of Goods between agreed Premises. Additional services, such as storage or waste removal, may be offered subject to separate agreement and applicable regulations.

3. Booking Process

3.1 The Client may request a quotation for Services by providing accurate and complete information about the Premises, access, inventory of Goods, special handling requirements, dates, and any other relevant details. Quotations are based on the information supplied and may be revised if that information is found to be inaccurate or incomplete.

3.2 A booking is only confirmed when the Client explicitly accepts the quotation and any specified deposit or advance payment is received by the Company, where required. Until confirmation, the Company reserves the right to offer the proposed date and time to other clients.

3.3 The Client must notify the Company of any changes to the booking details as soon as reasonably possible. Changes may result in adjustments to the price or availability of the Service.

3.4 The Company may request a pre-move survey, either in person or remotely, to assess access, parking, volume of Goods and any specific risks. The Client agrees to provide reasonable access for such surveys when required.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are provided on a fixed price basis for the Services described. Any work not specified in the quotation or Contract will be charged at the Companys standard rates.

4.2 Quotations are normally valid for a limited period from the date of issue. The validity period will be indicated on the quotation. After that period, the Company may revise or withdraw the quotation.

4.3 The Companys quotation does not include customs duties, tolls, congestion charges, parking permits, parking fines, local authority fees or other third-party charges unless expressly stated. The Client is responsible for arranging and paying for necessary parking permissions, unless agreed otherwise in writing.

4.4 The Company reserves the right to adjust pricing to reflect changes in fuel costs, regulatory charges or taxation beyond its reasonable control, provided that the Client is notified before the date of the move.

5. Payments and Deposits

5.1 The Client must pay all charges in accordance with the payment terms stated on the quotation or invoice. Unless otherwise agreed, payment for local removal services is due no later than the day of the move and before unloading is completed.

5.2 The Company may require a deposit or part-payment at the time of booking. Deposits are applied toward the final invoice but may be subject to cancellation terms under section 6.

5.3 The Company accepts payment by the methods specified in the quotation or invoice. The Client is responsible for ensuring that cleared funds are available by the due date.

5.4 If the Client fails to make payment when due, the Company may refuse to commence or continue Services, may retain the Goods under a lien, and may charge interest on overdue amounts at the maximum rate permitted by law, calculated daily until payment is received in full.

6. Cancellations, Postponements and Delays

6.1 The Client may cancel or postpone the booking by providing written or recorded notice to the Company. The following cancellation charges may apply, based on the notice period before the scheduled service date.

a. More than 7 days notice No cancellation fee and any deposit may be refunded at the Companys discretion, less any non-refundable costs incurred.

b. Between 3 and 7 days notice Up to 50 percent of the quoted price may be charged or retained from any deposit.

c. Less than 3 days notice Up to 100 percent of the quoted price may be charged or retained from any deposit.

6.2 If the Client postpones the booking, the Company will use reasonable efforts to offer an alternative date. Charges may apply if the postponement leads to additional costs or lost working time.

6.3 The Company is not liable for delays or cancellations caused by events beyond its reasonable control, including severe weather, road closures, vehicle breakdowns, accidents, industrial action, public emergencies, or delays in completion of property transactions. In such cases, the Company will use reasonable endeavours to reschedule the Services, but additional charges may apply if extra time or resources are required.

7. Client Obligations

7.1 The Client must ensure that the Premises are accessible at the agreed times and that all necessary keys, codes and permissions are available. The Client is responsible for arranging adequate parking and any required permits in advance, unless otherwise agreed.

7.2 The Client must ensure that Goods are properly packed and ready for transport, unless the Company has agreed to provide packing services. Fragile, valuable or delicate items must be clearly identified.

7.3 The Client must remove or secure any fixtures, fittings, or appliances that are to be moved, including disconnection of electrical, gas or plumbing services by a suitably qualified person where necessary.

7.4 The Client must not ask the Company to transport any items prohibited under section 9, or any item that is unsafe, illegal, or not suitable for transport in a removal vehicle.

8. Company Responsibilities

8.1 The Company will exercise reasonable skill and care in providing the Services and will take appropriate measures to protect Goods and Premises from avoidable damage during loading, transport and unloading.

8.2 The Company will provide suitable vehicles, equipment and personnel for the agreed Services, taking into account the information supplied by the Client at the time of booking.

8.3 The Company will use reasonable efforts to adhere to agreed dates and time windows. However, all times are estimates and may be affected by traffic, access conditions and other factors beyond the Companys control.

9. Prohibited and Restricted Items

9.1 The Company will not transport or handle the following items.

a. Explosives, firearms, ammunition or weapons of any kind.

b. Flammable or hazardous substances including gas cylinders, fuels, solvents, paint thinners and chemicals.

c. Perishable goods that may deteriorate, rot or attract pests, unless agreed in advance.

d. Illegal items or goods obtained unlawfully.

e. Waste, rubble, builder materials or commercial refuse unless the Company has expressly agreed to provide waste-related services in accordance with relevant regulations.

9.2 The Client must inform the Company in advance of any items of unusual size, weight or value, including pianos, safes, antiques, artwork or valuable collections. The Company reserves the right to refuse to move such items or to apply additional charges and conditions.

10. Waste Regulations and Environmental Compliance

10.1 Where the Company agrees to remove unwanted items, furniture or general waste from the Premises, such services will be provided in accordance with applicable waste management regulations and duty of care requirements.

10.2 The Company will only transport waste to authorised facilities and may refuse to collect materials that are classified as hazardous or require specialist disposal, such as asbestos, medical waste, chemicals or certain electrical items, unless a specific arrangement has been made with an appropriately licensed provider.

10.3 The Client confirms that any items presented for disposal are their property or that they have the authority to dispose of them. The Client is responsible for ensuring that no item requiring special licensing or consent is included without prior discussion.

10.4 Additional charges may apply if the quantity or nature of waste presented for removal differs from that described at the time of quotation, or if segregation, sorting or specialist handling is required.

11. Liability and Limitations

11.1 The Company will take reasonable care of the Goods while they are in its custody and control. If Goods are lost or damaged due to the Companys negligence, the Companys liability will be limited as set out in this section.

11.2 Unless otherwise agreed in writing, the Companys maximum liability for loss of or damage to Goods shall not exceed a fixed amount per item or per consignment, subject to an overall cap per move. Details of standard liability limits can be provided on request. The Client should arrange separate insurance cover if the value of the Goods exceeds the Companys standard limits.

11.3 The Company shall not be liable for.

a. Pre-existing damage, wear and tear, or inherent defects in the Goods.

b. Loss or damage resulting from inadequate packing by the Client, unless the Company provided packing services.

c. Loss or damage to fragile items not properly protected or declared, including glass, china, artwork, mirrors and electronics.

d. Damage to premises caused by the movement of items where access is limited and the Client has been advised of the risk.

e. Loss or damage arising from events beyond the Companys reasonable control, including fire, flood, theft, traffic accidents caused by third parties, or public disturbances.

11.4 The Company will not be liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or emotional distress, whether arising in contract, tort or otherwise.

11.5 The Client must report any apparent loss or damage to the Company as soon as reasonably practicable and in any event within a reasonable time frame after completion of the Services. The Client must give the Company a fair opportunity to inspect the damage and to investigate the circumstances.

12. Insurance

12.1 The Company maintains appropriate insurance cover for its legal liabilities in the course of providing removal services. Details of cover and limits are available on request.

12.2 The Client is strongly advised to arrange additional insurance for Goods, particularly for high-value or delicate items. Any such insurance is a separate contract between the Client and the insurer.

13. Time Limits for Claims

13.1 Any claim for loss of or damage to Goods or for damage to Premises must be notified to the Company in writing as soon as reasonably practicable and within a reasonable period after the Client becomes aware of the issue.

13.2 The Company may reject claims notified after an unreasonable delay where the delay prevents proper investigation or where it would be unfair to the Company.

14. Access, Parking and Property Conditions

14.1 The Client is responsible for ensuring that suitable access is available at both collection and delivery addresses, including clearance for vehicles, safe walkways and access to lifts or staircases.

14.2 If access is restricted, requires additional manual handling or equipment, or if parking is not available close to the Premises, additional charges may apply to reflect extra time and labour.

14.3 The Company is not responsible for damage to driveways, paths or surfaces where the Client has requested that vehicles or equipment be placed on them, provided the Company has advised of potential risk.

15. Storage Services

15.1 Where storage is provided, Goods will be stored in appropriate facilities selected by the Company. Storage may be subject to separate terms, including fees, access arrangements and minimum storage periods.

15.2 Storage charges must be paid in full and on time. The Company may exercise a lien over Goods held in storage for unpaid charges and may, after reasonable notice, sell or dispose of Goods to recover sums due, subject to applicable law.

16. Data Protection and Confidentiality

16.1 The Company will process personal data relating to the Client in order to provide the Services, manage the Contract and comply with legal obligations. Personal information will be handled in accordance with applicable data protection laws.

16.2 The Company will take reasonable steps to keep Client information confidential and will not share it with third parties except where necessary to deliver the Services, obtain professional advice, or comply with legal or regulatory requirements.

17. Termination

17.1 Either party may terminate the Contract if the other party commits a serious breach of these Terms and Conditions and fails to remedy that breach within a reasonable time after receiving notice.

17.2 The Company may suspend or terminate the Services immediately if the Client behaves abusively towards staff, fails to provide safe working conditions, or requests services that are unlawful or unsafe.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

19.3 These Terms and Conditions, together with the accepted quotation and any written variations, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or representations.

19.4 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that Contract unless a later version is expressly agreed.